Puzzle Arcade — Support

Puzzle Arcade is thirty logic puzzles in one app, made by Erkam Demirci. If something is broken, confusing, or missing, write to us — every message gets a reply.

E-mail: hello@erkamdemirci.com

We reply within 2 business days. It helps if you include your device and iOS version, and what you expected to happen. For a puzzle you think is wrong, the game name and the level number are enough for us to find the exact board.

The rules, in short

Mistakes cost time, never a life. An error adds five seconds to your clock. There are no hearts and no lockouts — you can always finish the board you started.
No ads inside a round, and no ads anywhere else either.
Levels play in order. The next level opens when the one before it is solved. Anything already solved can be replayed freely.
Every level has exactly one solution, verified before it ships. If you believe a board is unsolvable or has two answers, please tell us — that is a bug we want.

The daily board

Everyone gets the same daily puzzle, and you get one attempt at it. If you leave mid-board your clock is saved and you can come back to it. Your ranking compares your time against everyone else who played that same board.

Duels and friends

Sending a duel: finish a board, then send it. Your friend gets the identical grid and the same clock, and both times are shown side by side.
A link says the board is not in this version. That means the sender is on a newer release than you — updating the app will usually fix it.
There are no bots. When nobody is waiting, the app says so rather than inventing an opponent. A "ghost" is always a real person's recorded run and is always labelled as one.

Notifications

There is exactly one: somebody answered a duel you sent. The app does not ask permission on first launch — it asks after you have sent your first duel. You can switch it off any time in You → Settings → Notifications. If that switch is on but the row says it is turned off in your phone settings, iOS is blocking it and the fix is in the iOS Settings app under Puzzle Arcade.

Languages and themes

The app is in English and Turkish, and follows your device language unless you choose otherwise in Settings → Language. The puzzles themselves contain no words in any language, so nothing is lost either way. Four themes are available, each with a day and night mode.

Playing offline

Every bundled puzzle is on your device and plays without a connection. The daily ranking, duels and friends need one — when it is missing, those screens say so instead of showing a wrong number.

Your data

There is no account and nothing to sign up for. A profile picture you choose stays on your device and is never uploaded. What is stored, and what is never collected, is set out in the privacy policy.

Bug reports and ideas

Both welcome at the same address. Reproduction steps are gold; a screenshot of the board is better than a description of it.